This Privacy Notice is meant to help you understand how we collect and use the personal information you provide when you use our Service, including through our website and mobile applications. This notice explains:

• The information we collect and where we collect it from

• The ways we use your information

• The times where we might need to share information

• Choices you have about what we do and how to exercise your choices

• How to contact us if you have questions

 

Information We Collect and Sources

We need to collect certain information about you to provide you with the Service or the support you request. The type of information we collect can vary depending on how you access and use our Service. Additionally, you can choose to voluntarily provide information to us. Below we have described the types of information we collect and from where we collect it.

Information you Provide to Us to Use the Service

Account information. We collect the information you provide when you sign up for a Theaai account, log in to your account, communicate with us, answer our surveys, upload content, or otherwise use the Services. We request an email address and date of birth when you choose to sign up for the Service so we can provide the Services to you and allow us to comply with applicable regulations. Without this information, we are not be able to provide you with the Service.

Transactional information. Users who engage in financial transactions with Theaai, for example to purchase an upgraded membership subscription, are asked to provide additional information in order to complete the transaction, such as a credit card number, billing address and full name.

Visitors can always refrain from supplying certain information, but it may prevent them from engaging in certain Theaai services which require that information.

Information You Provide to Enhance Your Experience

You can choose to provide us with additional information in order to obtain a better user experience when using the Service. This additional information will be processed with your consent and/or to provide you with services you request. This information includes your survey responses, participation in contests, promotions or other marketing efforts, suggestions for improvements, referrals, or any other actions on the Service.

Information We Get Automatically When You Use the Service

We automatically collect information about you and how you use the Service, like when you create a study kit, join a class, or view and interact with your or other users’ content. This information we collect includes:

Device information. Like most website operators, Theaai collects information about how users visit our site and the devices they use. We collect device-specific information (such as your hardware model, operating system version, device identifiers like IDFA and UDID, and mobile network information). Theaai may associate your device identifiers or other device information with your Theaai Account to help us provide consistent services across your devices.

Geolocation information. We may use your IP address to generate a general approximation of where you are located in order to provide you with an improved experience. We do not request access to or collect location sensor information, such as GPS or Bluetooth beacons, from your mobile device while downloading or using our mobile apps or services.

Log information. When you use Theaai, we automatically collect and store certain information about this activity. This data includes details of how you used our service, like your search queries, clicks and site navigation information, or study activity. It also may include data such as:

• Browser type

• Language preference and time zone

• Referring site, and the date and time of each visitor request

• Connection information like ISP or mobile operator

• Internet Protocol (IP) address

• Log-in and Log-out times

 

Information We Collect From Other Sources

We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

The information we collect about you from third parties includes:

Facebook Connect and Google Login. You have the option to log in to our site using sign-in services such as Facebook Connect and Google Login. These services authenticate your identity and provide you the option to share certain personal information with us, such as your name, date of birth, and email address, to pre-populate our sign-up form. You may, optionally, choose to provide additional information during the sign-up or linking process, such as a friends list, to enable certain features on Theaai.

Other users. Theaai may receive information about you from other users. For example, if another user chooses to use our referral service to tell a friend about our website, we may ask that user for their friend’s name and email address so we can send the invites on their behalf. You may contact us at privacy@thea.study to request that we remove your information from our database.

Other partners and companies. Theaai may also receive information about you from other sources, including our partners, service providers or other third parties.

 

How We Use Your Information

We collect information about you when you use the Service for a variety of reasons in order to support Theaai and to enable our team to continue to create engaging experiences for our users.

Providing, Analyzing, Improving and Developing the Service

We process the data we collect about you to operate, improve and develop the Theaai Service, including providing, maintaining, securing and improving our services, developing new ones, and protecting Theaai and our users. We are able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services. We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Here are some examples of how we use this information:

• Providing, maintaining and improving the Service. Account information we collect from you allows us to help you log in, host your content, and use the various study tools we have. It also allows us learn about how you and others use Theaai to help create new activities and services.

• Improving, personalizing and facilitating your use of the Service. When you sign up and use a Theaai account, we may associate certain information with your new account, such as information about other Theaai accounts you had or currently have, and your prior usage of the Service. For example, we use information collected from cookies and other technologies, like pixel tags, to save your language preferences, so we will be able to have our services appear in the language you prefer. We do this in order to ensure that content from the Service is presented in the most effective manner for you.

• Measuring, tracking and analyzing trends and usage in connection with your use or the performance of the Service. In order to develop and enhance our products and deliver a consistent, secure and continuous experience, we need gather certain information to analyze usage and performance of the Service. We also use mobile analytics software to pursue our legitimate interests in operating and improving Theaai by allowing us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events and activities that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

• Fulfilling any other purpose disclosed to you in connection with the Service.

 

Communicating with You About the Service

We also use your account information and information you provide to us to provide you with relevant information about the Service and to assist you in using the Service if required. These communications may include:

• Sending you information we think you may find useful or which you have requested from us about our products and services. We may send you information about the parts of Theaai you use or that may be relevant to you. While we expect to keep this type of email to a minimum, you may object to being contacted for these reasons using your personal contact information using the mechanisms provided in the Theaai email.

• Conducting surveys and collecting feedback about the Service. We do this to evaluate the effectiveness of any updates we provide.

• Delivering assistance or answering support requests. We send you the information and support you request, including technical notices, security alerts, and other administrative messages to provide assistance for problems you may encounter with the Service or your Theaai account.

 

Protecting the Service and Maintaining a Trusted Environment

We use all categories of information we collect to maintain Theaai as a safe and secure platform for all our users, including appropriate enforcement of Theaai policies, as well as compliance with the law and applicable regulations. These efforts include:

• Preventing fraud, crime and abuse and the security and integrity of the Service. This includes investigating, detecting and preventing or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited or illegal activities or to otherwise help protect your account.

• Protecting our and third parties’ rights and property and enforcing our Terms of Service or other applicable agreements or policies, including our Community Guidelines and Honor Code.

• Verifying your identity. In some cases, we may need to verify your identity in order to protect the security and integrity of the Service and your account.

• Complying with any applicable laws or regulations. This includes appropriately responding to lawful requests for information from the government or third parties through legal process.

• Contacting you to resolve disputes, collect fees and provide assistance with the Service.

 

Advertising, Analytics and Marketing

In order to support the Theaai business and provide our users with relevant information regarding the Service and opportunities presented by partners, Theaai may use your personal information for marketing the Service. We may also communicate with you and others about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners. We may also displaying relevant advertising to you while using the Service.

Cookies and Other Similar Technologies

Technologies such as cookies, beacons, tags and scripts are used by Theaai and our partners' affiliates, or analytics or service providers, to collect and store data about our users in order to provide the Service in accordance with our agreement with you under the Terms of Service and are an essential technology for allowing Theaai to pursue our legitimate interests in operating and improving the Service.

When you visit our website for the first time a banner may inform you of the use of cookies and allow you to make choices.

Information We Combine

We also collect some information from other sources and combine that with information we collect from you. To ensure a proper experience on Theaai, we combine information collected across devices, such as computers and mobile devices.

Other Uses

We may process data for any other purpose disclosed to you in connection with the Service from time to time. If we intend to process your personal data for a purpose other than that set out above and which is not compatible with the original processing purpose, we will provide you with relevant information prior to such processing and will obtain your consent where necessary.

 

How your Information Is Shared

Information You Choose to Share on Theaai

Certain information about you or activities you perform on Theaai may be displayed publicly, for example, information included on your user profile, classes you have joined, high scores you have achieved, or sets you have studied may be visible to others. Whenever possible, we provide you with choices about the privacy of your information on Theaai.

How Theaai Shares Information

Theaai shares your information in the following circumstances:

With your consent. We will share personal information with companies, organizations or individuals outside of Theaai when we have your consent to do so.

For external processing. Theaai provides personal and non-personal information to our partners, trusted organizations, vendors and other affiliated organizations to process it on our behalf. Some of these contractors and affiliated organizations may be located outside of your home country. Our providers process data in accordance with our instructions, Privacy Notice and any other appropriate confidentiality, security or other requirements we deem necessary in order to comply with Theaai’s obligations. By using Theaai, you agree to allow these companies to process your data on our behalf, regardless of where they are located.

To respond to legal and other requests and to prevent harm. Theaai will share all categories of personal information with companies, organizations or individuals outside of Theaai if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• Respond to or meet any applicable law, regulation, legal process or other enforceable governmental request.

• Enforce our Terms of Service, including investigation of potential violations.

• Detect, prevent, or otherwise address fraud, security or technical issues.

• Protect against and prevent harm to the rights, property or safety of Theaai, our users or the public as required or permitted by law.

With any successor to all or part of our business. If Theaai is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

For research purposes. From time to time, Theaai may release non-personal information in the aggregate or as part of anonymized datasets, for example, by publishing a report on trends in the usage of its website.

 

Your Choices About How We Use Your Information

Promotional Communications

You may receive promotional email messages from Theaai when you first interact with the Service or by making a request to us. You can opt out of receiving promotional email messages from Theaai at the time we collect your information by following the instructions on screen, in those email messages, or by changing your notification settings in your Theaai account. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we will still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

Who Can View Information You Post

Comments you post on our blog or in testimonials may be viewable by other users of Theaai and the general public and you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us at theastudy.com/contact. We provide you the ability to control who can view and modify the content you have created on Theaai and to remove information about previous study sessions. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Managing Your Account

You remain in control of the information you provide to Theaai. You may review, edit or delete any information you submit to us at any time by signing into your Theaai account; however, deletion of this information may restrict your ability to effectively use the Service. You may also delete your account at any time. If you delete your account, all the study kits, folders, and classes that you've created will also be also deleted in accordance with our data retention practices.

EU Resident Rights

Theaai processes your personal data only when we have a lawful basis for doing so. For example, some of the information we collect from you we need to enable use to deliver the Services to you and fulfill our agreement under our Terms of Service, sometimes we collect and process your data when you have given us consent to do so, sometimes we are required by law and regulations to collect and process this information about you, and, at other times, we consider it to be in our legitimate interest to collect and process this information, taking into consideration your privacy rights. In rare cases we also may be required to process your data to protect your vital interests or for a task in the public good.

European users also have several rights under the General Data Protection Regulation in certain circumstances, including the right to access, update and remove your personal data, object to particular processing, or file a complaint with our privacy team or a supervisory authority. You can contact us to exercise any of these rights using the contact info below. Note we may need to verify your identity before granting access or otherwise changing or correcting your information.

Privacy Team Contact Information
Theaai, Inc.
Attention: Privacy team
1201 Wilson Blvd #27

Arlington, VA 22209

privacy@thea.study